Coincall (“Coincall”, “we”, or “us”) is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness.
This Privacy Policy describes how Coincall collects and processes your personal data through the Coincall websites and applications that are referenced in this Privacy Policy. Coincall refers to an ecosystem comprising Coincall websites (whose domain names include but are not limited to www.Coincall.com), mobile applications, clients, and other applications that are developed to offer Coincall Services.
This Privacy Policy applies to all Personal data processing activities carried out by us, across platforms, websites, and departments of Coincall.
To the extent that you are a customer or user of our services, this Privacy Policy applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.
To the extent that you are not a relevant stakeholder, customer, or user of our services, but are using our website, this Privacy Policy also applies to you together with our Cookie Policy.
This Policy should therefore be read together with our Cookie Policy, which provides further details on our use of cookies on the website.
Coincall, a Panama company, is the data controller for personal information collected in connection with the provision of Coincall services. However, depending on your place of legal residence certain other Coincall entities could be involved in processing activities. These Coincall entities could act as Controllers of your personal information and use it in accordance with this Privacy Policy.
Personal data is data that identifies an individual or relates to an identifiable individual. This includes data you provide to us, data that is collected about you automatically, and data we obtain from third parties.
We may collect the following types of information from you: Information we collect from you automatically. To the extent permitted under the applicable law, we may collect certain types of information automatically, for example whenever you interact with us or use the services. This information helps us address customer support issues, improve the performance of our sites and services, maintain and or improve your user experience, and protect your account from fraud by detecting unauthorized access.
Information collected automatically includes
| Category of Personal Data | Types of Personal Data |
|---|---|
| Browsing Information | Device ID, browsing information such as name and version, IP address |
| Usage Data | |
| Authentication data, security questions, click-stream data, public social networking posts, and other data collected via cookies or similar technologies. | |
| Information about how our Services are performing when you use them, e.g., error messages you receive, performance of the site information. | |
| Marketing and Research Information | Identifiers – the IP address, or other online identifiers of a person, e-mail address if used for direct marketing, and name and address |
| Demographic data - (e.g., income, family status, age bracket, gender, interests, etc) | |
| Browser/web history data and preferences expressed through selection/viewing/purchase of goods, services and content, information about your mobile device including (where available) type of device, device identification number, mobile operating system. | |
| Analytics and profiles of the individuals based on the data collected on them. For more information about this please see our Cookie Policy. | |
| Interests or inferred interests and marketing preferences. |
Our primary purpose in collecting personal data is to provide our services in a secure, efficient, and smooth way. We generally use your personal data to deliver, provide, operate, our services, and for content and advertising, and for loss prevention and anti-fraud purposes. Below you’ll find an explanation on how we use
| Why does Coincall process my Personal Data? | Legal Basis for our use of personal information (EEA and Switzerland EU GDPR) |
|---|---|
| - Managing our contractual relationship with you. To create and maintain your account. | |
| This includes when we use your personal data to take and handle orders and process payments. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Contact Information, Financial Information. The consequences of not processing your personal data for such purposes is the inability to open an account with us or the termination of your account where one is already open | Processing is necessary for the performance of a contract of which you are a party. |
| - Communicate with you on service and transaction- related matters. | |
| We use your personal data to communicate with you in relation to Coincall Services on administrative or account-related information. We will communicate with you to keep you updated about our Services for example, to inform you of relevant security issues, updates, or provide other transaction-related information. Without such communications, you may not be aware of important developments relating to your account that may affect how you can use our services. You may not opt-out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes. | Processing is necessary for the performance of a contract of which you are a party. |
| - To provide customer services: | |
| We process your personal data when you contact us in order to provide support with respect to questions, disputes, complaints, troubleshoot problems, etc. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Communications, Contact Information, Financial Information, Browsing Information, Usage Data. | |
| Without processing your personal data for this purpose, we can’t respond to your requests. | Processing is necessary for the performance of a contract of which you are a party. |
| Processing is necessary for the purpose of the legitimate interest pursued by us to improve our services and enhance our user experience. | |
| - To promote safety, security, and integrity of our platform. | |
| We process your personal data in order to enhance security, monitor and verify identity or service access, combat malware or security risks and to comply with applicable security laws and regulations. | |
| We process your personal data to verify accounts and related activity, find and address violations of our Terms and Conditions, investigate suspicious activity, detect, prevent and combat unlawful behaviour, detect fraud, and maintain the integrity of our Services. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Contact Information, Financial Information, Browsing Information, Usage Data. | |
| Without processing your personal information, we may not be able to ensure the security of our Services. | |
| We use your personal data to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of Coincall Services. | Processing is necessary for the performance of a contract of which you are a party. |
| - To promote safety, security, and integrity of our Services. | |
| Fraud prevention and detection and credit risks. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Contact Information, Financial Information, Browsing Information, Usage Data. We process Personal Identification Data to prevent and detect, prevent and mitigate fraud and abuse of our services and in order to protect you against account compromise or funds loss and in order to ensure the security of our users, Coincall services and others. We may also use scoring methods to assess and manage credit risks. | Processing is necessary for the purpose of the legitimate interests pursued by us and the interests of our users when, for example, we detect and prevent fraud and abuse in order to protect the security of our users, ourselves, or others; |
| - To provide Coincall services. | |
| We process your personal data to provide the services to you and process your orders. For example, when you want to use the exchange service on our platform, we ask for certain information such as your identification, contact information, and payment information. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Contact Information, Financial Information, Browsing Information, Usage Data. | |
| We cannot provide you with services without such information. | Processing is necessary for the performance of a contract of which you are a party. |
| - To improve our services. | |
| We process personal data to improve our services and for you to have a better user experience; | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Browsing Information, Usage Data. | Processing is necessary for the purpose of the legitimate interest pursued by us to improve our services and enhance our user experience. |
| - To provide you with promotions | |
| We use your information to provide you with promotions, including offers, rewards, and other incentives for using our Services. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Browsing Information, Usage Data. | Processing is necessary for the purpose of our legitimate interest and your interest to reward your customer loyalty. |
| - To do research and innovate. | |
| We carry out surveys to learn more about your experience using our Services. We also use your information to support research and development and drive innovations of our Services and products. This information will also be used for Marketing purposes. | Processing is necessary for the purpose of our legitimate interest to improve and run our Services through information obtained from these surveys. |
| - Recommendations and personalisation. | |
| We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalise your experience with Coincall services; | Processing is necessary for the purpose of our legitimate interest to provide a personalised service to our customers. |
| Processing is necessary for the performance of a contract of which you are a party. | |
| - To provide marketing communications to you. | |
| We use your information based on your consent to send you targeted marketing communications through email, mobile, in-app, and push notifications. | |
| We also use your information to carry out profiling for marketing purposes. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Transactional Information, Browsing Information, Usage Data, Marketing and Research Information, Communications. | Where required by applicable law, we rely on your consent to process your personal information for marketing purposes. When you consent to processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your personal information for that purpose. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal |
| Where we carry out profiling for marketing purposes, for example to establish what Services or promotions you may be interested in, this processing is based on legitimate interest. | |
| Cookies: where we use cookies and similar technologies as part of our Service. The Category of Personal Data processed is Information from Cookies. | Where required by applicable law, we rely on your consent to place cookies and similar technologies. When you consent to processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your personal information for that purpose. |
| The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal | |
| To comply with other legal and regulatory obligations. | |
| We may access, read, preserve, and disclose information when we believe it is reasonably necessary to comply with law, legal obligations, regulations, law enforcement, government, and other legal requests, court orders, or disclosure to tax authorities. | |
| The Category of Personal Data processed is Personal Identification Data, Institutional Information, Financial Information, Transactional Information, Browsing Information, Usage Data, Blockchain Data. | Processing is necessary to comply with our legal obligations under applicable laws and regulations |
| We may also rely on legitimate interests in responding to legal requests where we are not compelled by applicable law but have a good faith belief it is required by law in the relevant jurisdiction. |
Automated individual decision-making, including profiling. Coincall does not rely solely on automated tools to help determine whether a transaction or a customer account presents a fraud or legal risk.
Coincall does not allow anyone under the age of 18 to use Coincall Services and does not knowingly collect personal information from children under 18.